How Shared Services and Global Business Services Leaders are Redefining Outsourcing in 2026

New research from SEBPO and SSON based on insights from global SSO and GBS leaders surveyed in Q4 2025

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Cost optimization is no longer the primary driver of outsourcing decisions in 2026.

SEBPO and SSON Research & Analytics conducted a detailed market survey, and the findings are clear: outsourcing should be a capability multiplier, not just a cost saver. This report provides insights into how outsourcing strategies are evolving in response.

In this report, you’ll discover:

How outsourcing strategies are evolving across leading enterprises
Why access to specialized talent is becoming a top sourcing priority
How AI and automation are reshaping outsourcing models
How pricing and engagement structures are changing
What organizations now expect from outsourcing partners

Organizations worldwide are reevaluating their sourcing strategies as AI, talent shortages, and operational complexity reshape the global business landscape.

Access the full report and uncover how leading enterprises are redefining outsourcing.

PLUS, unlock an exclusive interview with CEO Kevin Kochan on outsourcing’s new focus on capability augmentation and outcomes.