Case Study

Automating Quality Control with QA Outsourcing Auditor Tool

Client Profile

Industry

Financial Services

SEBPO Services Utilized

Automation

Quality Assurance

Size

$7+ Billion

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Challenge

This financial service organization’s manual Quality Control (QC) process was heavily dependent on Excel spreadsheets. QC auditors relied on spreadsheets to randomly select inquiries, record audit results, generate reports, and update audited information. This approach was:

Difficult to scale as inquiry volumes grew into the millions
Error-prone, with high risk of inconsistencies
Fragmented, with data scattered across multiple files
Time-consuming and resource-intensive

The client’s primary goals were clear:

Faster access to quality insights
Improved data accuracy
Process automation
Scalability

SEBPO Solution

SEBPO partnered with the client to design and develop a centralized web-based QA Auditor Tool that fully automated the QC workflow. Key design features included:

Automation of inquiry assignment: Randomized distribution of inquiries to QC auditors without manual intervention
Instant reporting: Automated generation of quality reports accessible in seconds by administrators
Streamlined workflows: Searching, reviewing, and updating audited inquiries consolidated into a single interface, eliminating fragmented spreadsheet tasks
Structured data management: Secure storage of millions of audit records in a centralized relational database

The QA Auditor Tool was built using a modern technology stack:

AWS S3 for secure, scalable storage of audit artifacts
CSS, JavaScript, jQuery for responsive, user-friendly interfaces
Laravel (PHP Framework) for rapid, scalable web application development
MariaDB for structured, high-volume data storage

SEBPO enhanced the solution further by:

Automating daily inquiry uploads via API integration
Expanding governance features to improve audit traceability and compliance
Implementing scheduled Cron jobs to run QC checks at designated intervals, ensuring consistent background monitoring of developer outputs without manual oversight

Outcome

The QA Auditor Tool delivered substantial benefits:

Accuracy and Consistency: Elimination of spreadsheet-related errors and improved reliability of audit data
Continuous Evolution: Since its launch in 2020, the platform has been supported with ongoing maintenance and enhancements to align with the client’s evolving operational needs
Efficiency Gains: Significant reduction in manual effort and time spent on QC tasks
Real-Time Insights: Near-instant visibility into quality performance for administrators and leadership
Scalability: Ability to handle millions of inquiries without performance degradation