WHAT’S INVOLVED IN PROCESS GOVERNANCE?
When outsourcing ad operations or creative tasks, excellent process governance—the planning, systems, communication, and management necessary to do it “right”—is the key ingredient to success. At SEBPO, we believe that process governance provides the robust foundation necessary for sustainable partnerships that optimize accuracy, achieve business goals, and minimize team attrition along the way.
We emphasize the importance of process governance because it is truly a part of our company DNA. Very early in the discovery process, SEBPO’s on-shore operations team is consulted to help lay the foundation for a successful partnership. This allows us to meet your needs, and tailor a partnership with expectations that are both aspirational and achievable. SEBPO process governance includes:
We create a custom implementation plan: a road map for a successful launch and continuous growth.
As the relationship progresses and changes occur, we record all activities to keep staff up to date and documents current.
REPEATABLE TRAINING PROCESS
We are experienced with many ad operations and creative production platforms, but we’ll want to learn the nuances of how your company operates using them.
A scheduled governance call takes place each week to review tasks, discuss hot topics, and more.
We provide business reviews that document KPI’s, analyze strengths and areas for improvement, and plan for what’s ahead.
ONSHORE PROCESS GOVERNANCE COMPONENTS
The SEBPO Client Success Team manages day-to-day interactions with SEBPO’s clients. In addition to being the first line of contact for questions and concerns, this team keeps clients connected to the entire SEBPO organization. Weekly meetings are conducted to keep everyone on task and ensure all communications channels are flowing.
Our Service Delivery Team assists clients in optimizing accuracy, monitoring resources, and minimizing attrition. They ensure our clients have the resources they need, and that our off-shore team is prepared to provide the high quality of service to meet all client expectations.
Our Subject Matter Experts develop and execute customized implementation plans to start each new engagement. Once complete, they then oversee knowledge transfer and continuous training of the off-shore team, while also providing regular counsel to clients throughout the relationship.
SEBPO’s commitment to process governance provides the foundation necessary for our clients to quickly adapt to those challenges, preparing us to help them tackle the most challenging requests. We make that commitment to do the little things exceptionally well because your success is our success.
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