Case Study

Scaling Financial Operations and Billing Accuracy for a High-Growth Mass Media Brand

A rapidly expanding media company partnered with SEBPO to enhance billing operations, improve financial accuracy, and support growing campaign and operational complexity without sacrificing quality.

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Challenge

The client experienced several challenges that hindered its growth and internal processes:

Increasing operational complexity across billing, invoicing, and campaign support
Rapid scaling of campaign and billing volumes across channels
Need to maintain high accuracy under peak workloads
Ensuring seamless financial operations across Travel and Expense (T&E), AP, and billing workflows
Limited tolerance for errors in high-volume financial processes

Solution

SEBPO developed a scalable, multi-functional support model across AP, billing, and operational workflows:

End-to-end T&E management with trained specialists
Scaled billing operations across thousands of campaigns
Invoice processing optimization post-system implementation
Structured quality controls and monthly debriefs to eliminate recurring errors
Continuous capability building and cross-functional training

Results

The engagement delivered several impactful outcomes:

99.99% annual accuracy achieved in financial operations
Successfully scaled support to 2,175 direct billing campaigns
Increased coverage to about 600 print billing campaigns
Tripled year-over-year support, strengthening operational capacity across channels
Successfully executed all T&E tasks with precision while ensuring timely, accurate, and policy-aligned submissions
Maintained consistently high accuracy in invoice processing post-DATA implementation

Impact

Seamless handling of peak operational volumes with no decline in quality
Improved trust through consistent, error-free financial reporting
Enhanced scalability with the ability to support growing campaign and billing demands
Strengthened operational resilience through cross-trained, high-performing teams

What the Client Had to Say

“Excellent work! We are truly impressed by how well the team adapted to the new template for the Concert Campaign, especially without a prior walkthrough. Your ability to showcase such a multiskilled level is remarkable. Awesome job!”

– Billing Team, Client