SEBPO’s Alvin Rose on the Human Signals Podcast
SEBPO’s Alvin Rose on the Human Signals Podcast
Excited to share our latest podcast episode live from Customer Contact Week 2024 in Las Vegas!
Join Oliver and Bo as they dive deep with Alvin Rose, VP of Client Solutions at SEBPO, who brings over 30 years of expertise in BPO and customer experience. Alvin shares invaluable insights on AI’s transformative impact and the critical steps to avoid common pitfalls.
Key highlights include:
- The Dangers of Garbage In, Garbage Out: The importance of data hygiene and standardization before implementing AI.
- AI’s Echo Chamber Effect: How AI models can amplify existing biases and trends.
- The BPO’s Shift: Transitioning from a cost-driven model to value-added solutions.
- Navigating AI Hype and Vendor Overload: Differentiating genuine AI advancements from overblown promises.
- Ethical Implications of AI: Ensuring ethical outcomes in AI deployment.
For a real-world perspective on AI’s role in customer support, contact centers, and the future of agent roles, don’t miss this episode! Tune in for practical advice and forward-thinking strategies.
About the Human Signals Podcast
Explore the real-world applications and implications of AI with Human Signals, a podcast that bridges the gap between AI hype and reality. Join tech veterans Bo and Oliver as they engage with industry leaders to uncover how AI technologies are shaping businesses today. From live events to in-depth interviews, gain actionable insights into AI’s transformative role in various industries.
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