As a co-founder of SEBPO and a recognized IT services visionary, Matthew Kochan is a pioneer in developing breakthrough service methodologies, such as customer response centers, predictive service tools, and utilizing the Internet for both service delivery and selling services.
Prior to SEBPO, Matt served as the COO for Stream, one of the largest global IT outsourcing companies with 32 call centers in 18 countries and over 40,000 agents. He was also COO of Sento, a BPO company with delivery centers in the US and Europe. He has been Senior Vice President of Global Services for both Nortel Networks and McAfee and Vice President of Customer Service at Compaq and Digital Equipment. Additionally, Matt has worked for General Electric and GTE Laboratories.
Matt holds a B.S. degree in Electrical Engineering from the Illinois Institute of Technology and an M.S. degree in Management from the Florida Institute of Technology. Matt also volunteers weekly at a homeless shelter teaching several courses to help unemployed people find and obtain a job. He enjoys long walks, going to church, and spending as much time with his family as possible.