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Customer Support

CUSTOMER SUPPORT

High-Level Service Without the High-Level Price Tag

Giving your customers a positive touchpoint with your brand is paramount in today’s marketplace. You want to ensure that those coming to your door for assistance are confident in the help they’re receiving. Taking advantage of a SEBPO Customer Support Team enables your brand to harness the power of our time-tested methodologies. Our proven techniques ensure trust in your brand, repeat customers, and elevated brand recognition.

Why Choose SEBPO for Your Customer Support Needs?

SEBPO Icon Brand Loyalty

Generate brand loyalty and revenue growth with quality touchpoints

SEBPO Icon Experts

Access experts in workflow, eCommerce, and ticketing platforms

SEBPO Icon KPI

Improve support team efficiency with tracked KPIs and diligent reporting

SEBPO Icon QA Quality Assurance

Document interactions for future improvement and training

SEBPO Icon Good CSAT Score

Raise your CSAT score to improve trust among clients

SEBPO Icon Accuracy

Enhance accuracy to reduce errors and escalations

SEBPO Icon Support

Gain 24/7/365 support

SEBPO Icon Scalability

Scale operations at your own pace

Services & Specializations

  • Address holds, lookups, and labeling
  • Backorder customer communication
  • Cancellation processing
  • Chat and email support
  • Customer support requests, intake, and execution
  • Discount and coupon code management
  • Issue flagging
  • Refund processing
  • Report creation and consolidation
  • Rewards membership support and management
  • Shipping labeling and lookups
  • SKU or product information management

Our Success Metrics

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Customer Support Accuracy Percentage

Seamless Platform Integration

No matter your process or tech stack, SEBPO helps you scale quickly and easily to meet the growing needs of your business. Our teams are experts on hundreds of major back-end platforms. Our onboarding process is also optimized to train our employees quickly and effectively on your proprietary platforms. These methodologies empower our teams to analyze your processes and recommend ways technology can help you achieve your organizational goals faster.

No matter which tools and resources you use, our teams are in place to allow your company to reach new heights.

“We appreciate that you guys are very flexible. We’ve seen growth since day one and now, everything is great. The big bosses know how much you guys do and how much we rely on you. Let’s keep that going!”

Looking for inspiration on how to successfully implement a SEBPO Team?

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Start the Conversation

Provide us with your contact info, and a SEBPO Team Member will reach out to discuss your needs and where we can help.

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