CUSTOMER SUPPORT
High-Level Service Without the High-Level Price Tag
Giving your customers a positive touchpoint with your brand is paramount in today’s marketplace. You want to ensure that those coming to your door for assistance are confident in the help they’re receiving. Taking advantage of a SEBPO Customer Support Team enables your brand to harness the power of our time-tested methodologies. Our proven techniques ensure trust in your brand, repeat customers, and elevated brand recognition.
Why Choose SEBPO for Your Customer Support Needs?
Generate brand loyalty and revenue growth with quality touchpoints
Access experts in workflow, eCommerce, and ticketing platforms
Improve support team efficiency with tracked KPIs and diligent reporting
Document interactions for future improvement and training
Raise your CSAT score to improve trust among clients
Enhance accuracy to reduce errors and escalations
Gain 24/7/365 support
Scale operations at your own pace
Services & Specializations
- Address holds, lookups, and labeling
- Backorder customer communication
- Cancellation processing
- Chat and email support
- Customer support requests, intake, and execution
- Discount and coupon code management
- Issue flagging
- Refund processing
- Report creation and consolidation
- Rewards membership support and management
- Shipping labeling and lookups
- SKU or product information management
Our Success Metrics
Seamless Platform Integration
No matter your process or tech stack, SEBPO helps you scale quickly and easily to meet the growing needs of your business. Our teams are experts on hundreds of major back-end platforms. Our onboarding process is also optimized to train our employees quickly and effectively on your proprietary platforms. These methodologies empower our teams to analyze your processes and recommend ways technology can help you achieve your organizational goals faster.
No matter which tools and resources you use, our teams are in place to allow your company to reach new heights.
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“We appreciate that you guys are very flexible. We’ve seen growth since day one and now, everything is great. The big bosses know how much you guys do and how much we rely on you. Let’s keep that going!”
– MEDIA CLIENT
Looking for inspiration on how to successfully implement a SEBPO Team?
Other SEBPO Services
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Back-Office Processing
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Creative Services
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Data Solutions
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Media Planning
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Quality Assurance
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Start the Conversation
Provide us with your contact info, and a SEBPO Team Member will reach out to discuss your needs and where we can help.
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