Efficient Back-Office Solutions with Expert Outsourcing Professionals
Back-Office Processing
Turn Painful Processes into Productive Back-Office Solutions
Streamline your day-to-day administrative tasks when you outsource your back-office support, so you and your team can focus on your business’s strategic growth.
Our nearly two decades of experience taking on our clients’ repetitive tasks has shown us that when we convert your time-consuming tasks into streamlined, efficient, data-centric business operations, we increase the bandwidth, productivity, and overall engagement of your internal teams.
SEBPO clients have seen the following successes as a result of our teams’ efforts:
$2M in annual cost savings
for a leader in pharmaceutical advertising
412.4 hours saved per week
for a global publisher client
18,779 tasks completed in one year
for a large mass media company
Get in touch with a SEBPO Team Member today and convert back-office nightmares into productive solutions with outsourcing.
Outsource and Overcome Back-Office Inefficiency
SEBPO’s years of expertise, in-depth platform knowledge, and proven governance methodologies are a cost-effective combination that rids businesses of administrative backlog.
A dedicated SEBPO Back-Office Processing Team empowers your organization to focus on strategy, all while keeping costs low and productivity high.
These teams also allow your organization to:
- Remove business risks with rigorous compliance standards
- Use technology to reduce time spent on routine tasks
- Reduce the overhead associated with additional internal headcount
- Receive actionable recommendations to achieve operational efficiency
- Enhance your data management with our extensive platform knowledge
- Gain visibility into each task for future improvement with thorough reporting
Services & Specializations
SEBPO Teams got their start excelling at repeatable tasks. Our attention to detail and experience ensure increased efficiency, cost savings, improved customer service, and enhanced data management at scale.
We execute every task with unparalleled accuracy and efficiency, including:
- Account Management
- Administrative Support
- Billing and Invoicing
- Cancellation Processing
- Claims Processing
- Compliance Initiatives
- CRM Updates
- Data Management Services
- Inventory/SKU Management
- Order Processing
- Quality Assurance
- Refund Processing
- Reporting Functions
Re-focus your teams on meaningful, strategic initiatives when a SEBPO Team handles your repetitive, time-consuming back-office tasks—let’s start the conversation!
Success Metrics
Our customized business process outsourcing solutions are built with nearly 20 years of experience executing tasks with high levels of accuracy at an affordable rate.
Putting “Process” Back in Back-Office Processing
SEBPO’s expertise and in-depth platform knowledge, coupled with proven governance methodologies, are cost-effective ways to eradicate administrative backlog. Let us handle your back-office tasks so you and your team can focus on what your business does best.
Clients that leverage our outsourced administrative services see continued success due to our commitment to:
Seamless Platform Integration
No matter your process or tech stack, SEBPO helps you scale quickly and easily to meet the growing needs of your business. Our teams are experts on hundreds of major back-end platforms. Our onboarding process is also optimized to train our employees quickly and effectively on your proprietary platforms. These methodologies empower our teams to analyze your processes and recommend ways technology can help you achieve your organizational goals faster. No matter which tools and resources you use, our teams are in place to propel your company to new heights.
Consistent and Accurate Reporting
SEBPO customizes reporting to meet each client’s specific needs and objectives, leveraging predetermined templates or creating a report with custom metrics/aggregations as needed. Data can be pulled from a single platform or multiple platforms (and later consolidated). Our reporting process can also include an initial review of results and a summary of findings compiled by the SEBPO Team. Additionally, scheduled or ad hoc reports can be pulled, with the results proactively delivered to stakeholders. We have proven success producing daily, weekly, monthly, quarterly, custom, and as-requested reports across our portfolio of Ad Operations clients within all major channels, ad servers, and ad platforms. Reporting task types performed by SEBPO Teams include, but are not limited to, reconciliation, pacing, forecasting, verification, inventory, delivery, discrepancies, competitive, actualization, data pull, risk, performance, audience, and research.
Actionable Tech and Process Optimizations
Our teams know firsthand that the power of automation needs strong hands at the wheel to guide its progress. In the absence of people working to carefully uncover and refine your processes, AI technology can very quickly reveal your process inefficiencies and cost you a lot of money upfront. As a platform-agnostic partner, our well-honed approach grants us the unique ability to leverage any technology that fits into your specific tech stack. We use our years of experience to optimize your processes and confirm your technology investment doesn’t go to waste. In just one year, we saved one of our premium publisher clients over 30% of their time, empowering them to grow their business 100% year over year.
What Our Clients Are Saying
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Provide us with your contact info, and a SEBPO Team Member will reach out to discuss your needs and where we can help.
Interested in a SEBPO Career? Browse our current openings.
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