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Helping a Global Media Powerhouse Overcome Challenges with QA and In-House Turnover
Even one of the biggest names in global business and financial news isn’t immune to in-house turnover, inefficiency, and quality control challenges. In 2016, one such giant was desperately searching for a partner to help them streamline their process for repeatable back-end tasks and overcome the turnover plaguing their business.
After an extensive RFP and detailed test of quality assurance procedures, the SEBPO Team’s talent blew the client away. Soon after, training began for a hand-selected global SEBPO Ad Operations Team. That team has since expanded to four separate verticals, offering critical support and implementing platform-agnostic processes that have increased accuracy and productivity.
- Creative Services
- Ad Tech Tasks
- Quality Assurance
The global leader in business and financial data, news, and insights.
A need to streamline their process for repeatable back-end tasks, overcome challenges with in-house turnover, and fill hiring gaps.
Today, the SEBPO Team has become an integral part of their business, evolving into four unique, specialized sub-teams: Ad Operations, Linear, Reporting, and Creative. In addition to daily support, these teams have created and implemented a task-tracking system to ensure accuracy and timely delivery of all work. Last year, the SEBPO Team completed 48,902 tasks with 100% accuracy and strict adherence to SLAs.