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“It’s been crazy, and we honestly don’t know what we would do without SEBPO’s help, especially during this time!”

Case Study

Helping a National Media Agency Scale to Meet the Needs of Rapid Growth

If not managed correctly, growth can come at a high cost. One of the nation’s top healthcare media agencies experienced intense growth pains seemingly overnight when the bulk of over 200 of their accounts exponentially increased their workload nearly simultaneously. Their in-house teams struggled to keep up, and the agency began seeing increased turnover, poor morale, and costly delays.

With even more growth projected, they soon realized they needed external help to scale. After a rigorous search and due diligence, SEBPO was the standout choice, and our partnership quickly began with onboarding an Ad Operations Team. Since then, the business has integrated SEBPO Professionals across five teams. The additional external teammates enabled the client to get ahead of their rapid growth while keeping their customers and internal employees from feeling the strain.


  • Ad Trafficking
  • Data Analytics and Business Insights
  • Search/Programmatic/Social


The Client

A leading national full-service media agency focused solely on health, wellness, and pharmaceutical marketing.


The Problem

Sudden, explosive growth leads to severe strain on internal resources, increased turnover, and costly delays.

The solution

The Solution

Thanks to best-in-class onboarding processes, continued learning, and a relationship built on trust, the SEBPO Team empowered this client to surpass their ambitious productivity expectations. Last year, the team set an objective of completing 21,000 tasks. SEBPO achieved the goal by the first week of November. They then reset the goal to executing 26,000 tasks before the year’s close, a target they also met with ease.

“It’s been crazy, and we honestly don’t know what we would do without SEBPO’s help, especially during this time!”
– Brand Manager

What we do.


Ad Operations

Back-Office Processing SEBPO

Back-Office Processing


Creative Services

Customer Support SEBPO

Customer Support


Data Solutions


Media Planning


Quality Assurance


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